Landline options if you have no broadband

Last reviewed: 2026-03-04

The problem

Digital voice runs over broadband. If you do not have a broadband connection, or cannot get one, the standard upgrade path does not apply to you. This affects some rural areas, properties with no copper broadband, and people who have chosen not to have broadband.

Your provider's obligation

Ofcom has made clear that providers must not leave customers without a phone service. If you cannot be moved to digital voice because you have no broadband, your provider must offer an alternative. They cannot simply cut you off.

In practice, this means your provider should offer one of the following:

• A broadband connection: some providers will install broadband at no extra cost so the digital voice service can work
• A wireless (4G/5G) voice solution: a small device that uses the mobile network to provide a landline-style service in your home
• Continued analogue service: in some areas where no digital alternative is available yet, the analogue line may be kept running beyond the general switch-off date

If you choose not to have broadband

Some people have a landline but no broadband by choice. If this is you, contact your phone provider and explain your situation. Ask them what options are available for a voice-only service without broadband.

You should not be forced to pay for a broadband package you do not want simply to keep a phone line. If your provider insists, ask them to escalate it, and if that does not resolve it, you can complain to the relevant ombudsman (the Communications Ombudsman or CISAS).

If broadband is not available at your address

Check what broadband is available at your address using the Ofcom coverage checker. If standard broadband is not available, you may be eligible for the government's Universal Service Obligation (USO) for broadband, which guarantees a minimum connection.

Alternatively, fixed wireless access (4G or 5G broadband) may be available even where wired broadband is not.

If you are on the Priority Services Register

If you are elderly, disabled, or in another vulnerable situation, your provider must take extra care. They should not migrate you without a working alternative in place, and they must make sure you can still call the emergency services.

Contact your provider and make sure they know your situation. If you rely on a telecare alarm or other device connected to the phone line, use the device risk checker to see what is affected.