Accessibility statement for this site
This statement applies to the site at landlineswitch.co.uk. It was first prepared on 4 March 2026 and last reviewed on 20 April 2026.
Our commitment
Landline Switch is designed to be usable by everyone, including people who use screen readers, keyboard navigation, magnification, or other assistive technologies. Our audience includes older people and people with disabilities. Accessibility is not an afterthought.
Standards
This site aims to conform to Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. Level AA is the standard expected by the UK Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 and widely adopted in the private sector. This means:
- All content is accessible via keyboard
- All images have text alternatives
- Colour contrast meets minimum ratios (4.5:1 for normal text, 3:1 for large text)
- Interactive elements have visible focus indicators
- Touch targets are at least 44 by 44 pixels
- Form inputs have associated labels
- Page structure uses proper headings in order (h1, h2, h3, with no skipped levels)
- Pages have a skip-to-content link
- Content is readable at 200% zoom
Tools and forms
The device risk checker and power-cut plan builder are designed to work without JavaScript. Each step is a separate page with a clear question, labelled form fields, and a submit button. Progress is shown as "Step X of Y". When JavaScript is available, the experience is enhanced but the underlying form still works.
Results pages can be printed using the browser's print function or the on-page print button. Print styles are optimised for readability.
Text size and font
The site uses a minimum base font size of 18 pixels with a system font stack (no custom web fonts that might fail to load). All sizes are set in relative units, so the text scales properly when you use your browser's zoom or text-size settings.
Known limitations
This site is tested against WCAG 2.2 Level AA at each content review using manual and automated checks. We have not identified any failures in the most recent review, but we do not claim full third-party audited conformance. If you find an accessibility problem, please report it using the details below and we will investigate and respond.
Reporting problems
If you have difficulty using any part of this site, email hello@landlineswitch.co.uk. Please include:
- the page address (URL) where you had the problem;
- what you were trying to do;
- what happened, and what you expected to happen;
- the browser and assistive technology you were using, if relevant.
We aim to acknowledge reports within five working days and to share a fix plan or a workaround within fifteen working days.
Enforcement
If you are not happy with our response, you can contact the Equality Advisory and Support Service (EASS): equalityadvisoryservice.com.
How we test
The site is tested manually against the WCAG 2.2 AA success criteria during each content review, and automatically using free accessibility checkers. The last test was carried out on the date at the top of this page.